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Job Opening – Country Sales and Account Manager, Ghana

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Interswitch’s broad network and robust payments platform have been instrumental to the development of the Nigerian payments ecosystem and provide Interswitch with credibility to expand across Africa.​

Interswitch is also a leading player with critical mass in Africa’s rapidly developing financial ecosystem and is active across the payments value chain, providing a full suite of omnichannel payment solutions. ​

POSITION: COUNTRY SALES AND ACCOUNT MANAGER (GHANA)

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The occupant will execute sales according to the Purepay sales plan and detailed activities and in accordance with Interswitch Sales policy and procedures.

All these must comply with sales regulatory requirements while reporting progress to Group Head, Purepay Sales, and Account Management.

Responsibilities

Data Exploration, Insights and Reporting

  • Leverage sales tools and methods and deploy consistent communication channels with customers to enhance service delivery
  • Use data from a wide range of sources to analyse key themes, and identify trends of customers’ interests, direction & sales, and suggest changes to products and services accordingly
  • Contribute to the preparation of various data and analytics reports
  • Develop weekly progress reports which include activities progress against set timelines, key risk and control indicators, and overall improvements on current processes and procedures that minimise relevant risks, and submit reports to Group Head, Purepay Sales and Account Management

Customer Relationship Management / Account Management / Prospecting

  • Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to the Group Head, Purepay Sales and Account Management and ensuring that the customer receives an appropriate response
  • Deploy sales integration, and participate in communication with business partners, service providers and subsidiaries
  • Attend meetings led by Group Head along with relevant stakeholders, acquire client needs on sales processes and requirements and execute sales mitigation activities in line with communicated requirements
  • Build and maintain long-term relationships with contractors, clients, and consultants in the sales ecosystem
  • Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring to others where necessary for interpretation of policy

Sales Opportunities Creation

  • Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and through participation in trade shows and conferences

Customer Needs Clarification

  • Set clear objectives for each sales call or meeting, use standard materials to make a presentation to the customer and ask relevant questions to evaluate the customer’s level of interest and to identify and respond to areas requiring further information or explanation

Sell Customer Propositions

  • Identify the products or services that best meet the customer’s stated needs; use personal expertise to propose quantities and product configurations, explain the selection to the customer and invite the customer to make a purchase at the standard price/terms and conditions of sale
  • Present these to the customer with a clear rationale and at standard commercial terms, referring to Group Head, Purepay Sales, and Account Management where necessary to ask for concessions (eg price reduction) that gain the customer’s agreement

Customer Relationship Management (CRM) Data

  • Schedule follow-up actions and enter the relevant information into the customer relationship management system (CRM) after each contact with a customer to create a call plan and to ensure that Interswitch has quality data to enable effective customer retention and business development activities

Operational Compliance

  • Develop knowledge and understanding of the Interswitch’s policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards
  • Obtain authorization from to Group Head, Purepay Sales and Account Management for any exceptions from the mandatory procedure

Requirements

Technical Competences

  • Data Collection, Analysis, Assessment and Control
  • Planning and Organising
  • Policy, Procedures, and Regulations
  • Initiates Compelling Sales Conversations
  • Knows Buying Influences and Manages Indifferences
  • Customer-Focused Approach & Builds Rapport
  • In-depth Questioning
  • Review and Reporting
  • Prospecting, Qualifying, and Closes Effectively
  • Effectively Presents Solutions
  • Understands Issues / Motivations
  • Customer System Operation

Behavioral Competencies

  • Manages Complexity Communicates Effectively
  • Ensures Accountability
  • Tech Savvy
  • Customer Focus
  • Interpersonal Skills
  • Plans and Aligns
  • Builds Networks

Education

  • University first degree in business administration, sales, and marketing, or any finance-related field
  • A Master’s in Business Administration or Public and International Affairs will be an added advantage
  • At least 4 years’ experience in sales to enable the job holder to deal with most situations and to advise others

HOW TO APPLY

Click here to log in and apply

DEADLINE FOR APPLICATION

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Application closes on May 13, 2022

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